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Online help
How can we help you
Media Inquiries
For Media inquiries, please
click Here
Frequently Asked Questions
How do I Stop email notifications?
How can I upgrade my account?
Moderation Policy
What are the benefits of Premium Plus membership?
How do I change my age?
How do I change my username?
How can I change my location, and how does it work?
How to contact customer service? click here
General
What does 'Featured users' mean?
How can I change my location, and how does it work?
What does 'Block a user' mean?
How do I block a person?
How do I unblock a person?
I’m experiencing site issues. What do I do?
How do I clear cache and cookies?
What are the benefits of Premium Plus membership?
Fake profiles
What memberships are available? Can I buy a week/ a month membership?
My account
How can I change my email address?
How can I change my password?
How can I change my profile information?
How can I change my Sex/Orientation?
How do I deactivate my account?
How can I change my search visibility?
How can I change my online visibility?
How do I change my age?
How do I change my username?
Payments
Do I have to pay to use the site?
How can I upgrade my account?
Which payment methods can I use?
Is my payment secure?
Is my membership a monthly payment?
How do I switch off auto renewal?
Did you experience issues while trying to purchase a membership?
How do I request a refund?
I can't pay/ Card gets rejected
Paid but didn't get premium (Neteller/ApplePay/GooglePay)
How to terminate subscription in case of Apple Payment?
Emails
How do I Stop email notifications?
Why do I have to verify my email address in order to register?
How can I get in touch with support?
Account verification
How can I verify my profile by phone?
Why do I have to verify my email address in order to register?
What options do I have to verify my profile?
Photos
How do I upload a photo?
What type of photos can I upload on MySecretAffair (and what's not allowed)?
What are the ‘Anonymizer tools’ and how do I use them?
How do ‘Private Keys’ work?
Chat
What can I know about the chat feature?
Is there a limit for contacting people?
I can't find a person amongst my previously contacted people...What happened?
Registration
How do I create an account?
What should I do if I couldn’t complete the registration process?
Site policy
What type of photos are acceptable on MySecretAffair?
Moderation Policy
Warning system
Contact Us
Leadership
Email us
Call us
+1 213-631-3646
Phone support is available in English only.
For Media inquiries, please
click Here
Neon Media Lab Kft
Honvéd utca 8. Floor 1
Door 2, Budapest, 1054
Hungary